Return & Refund Policy

Return & Exchange Policy — Shop with Confidence

Shop worry-free with Custoride — you can return eligible items within 30 days of delivery and receive your refund to the original payment method within 14 business days. Below is everything you need to know about starting a return, what qualifies, and how exchanges work.

Buy with Confidence at Custoride

At Custoride, we want every customer to feel confident when shopping with us. If something doesn’t meet your expectations, you can return it within 30 days of delivery. Once your return is approved, a refund will be issued to your original payment method within 14 business days.

Here’s a simple and transparent guide to help you understand your rights and our smooth, customer-focused return process.

Quick Facts

• Return window: 30 days from the date of delivery

• Condition: Items must be unworn, unwashed, with tags attached, and in their original packaging. Proof of purchase is required.

• Return shipping: Customers are responsible for return shipping unless Custoride sent the wrong item or a defective product — in those cases, Custoride covers the return shipping cost.

• Refund timing: Refunds are processed to your original payment method within 14 business days after approval. Please allow an additional 3–5 business days for your bank to post the credit.

• Exchanges: Exchanges are only accepted for defective items, incorrect orders, or manufacturing errors. For different sizes or styles, please return the original item and place a new order.

How to Request a Return — 3 Easy Steps

1. Email us: Send your return request to support@custoride.com. Include your full name, order number, reason for return, and a screenshot of your order confirmation.

2. Attach evidence (if applicable): If your item arrived damaged or defective, include photos or a short video showing the issue to help speed up approval.

3. Ship the item: We’ll send you a Return Authorization (RMA) and return address. Once the item is received and inspected (typically within 72 hours), we’ll confirm the return and issue your refund.

Why This Policy Benefits You

• Clear & Transparent: Simple terms and clear timelines.

• Fast Processing: Returns are typically reviewed within 72 hours after we receive the package.

• Customer-First: If we make a mistake, we cover all return shipping costs and resolve it quickly.

• Try at Home: You can order multiple sizes, try them on at home, and return what doesn’t fit — stress-free.

Common Questions

Q: Can I exchange for a different size?
A: We only process exchanges for defective or incorrect items. For size or style changes, please return your item and place a new order.

Q: Who pays for return shipping if the size doesn’t fit?
A: If the return is due to a fit issue, the customer pays return shipping. If the return is due to a defect or our error, Custoride covers the cost.

Q: How long until I get confirmation after shipping my return?
A: We typically inspect and confirm returns within 72 hours of receiving the package.

Q: I haven’t received my refund after 14 business days — what should I do?
A: First, check your bank or card account as posting times may vary. If the refund still hasn’t appeared, email us at support@custoride.com and we’ll look into it right away.

Notes & Exceptions

• Final sale / clearance items: Some discounted or clearance items may be marked “final sale” and cannot be returned. This will be clearly stated on the product page.

• Custom or personalized items: These cannot be returned unless defective.

• Proof of defects: Submitting photo or video evidence helps speed up approval and resolution.

Need Help?

If you’d like to start a return or have any questions, contact us at support@custoride.com — our support team will respond as quickly as possible to assist you.

Address: 81 W Sunny Sands Rd, Cathlamet, WA 98612, United States
LLC: Custoride LLC